Cancellation policy

I keep a small number of appointments each day so nobody is rushed. When an appointment is missed, that time usually can’t be offered to anyone else — so as much notice as you can give is a real kindness.

Changing or cancelling

Please let me know as soon as you can — get in touch any time.

If you cancel more than two days before your appointment, there's nothing to pay.

If you cancel within two days of your appointment, 50% of your payment is charged.

If you cancel within one day of your appointment, the full amount is charged.

It isn't about the money — it's that a late cancellation usually can't be offered to anyone else. If something serious has happened, tell me. I'd always rather hear from you.

Your booking, and any charge that applies, is handled by the booking system you booked through — it shows you the same terms when you book, and how to change or cancel.

Running late

Tell me if you’re held up and I’ll do what I can. Your treatment may need to be a little shorter so the person after you isn’t kept waiting.

If I have to cancel

If I ever have to cancel or move your appointment, I’ll let you know as soon as I can and rebook you at a time that suits you.